Service & Repair

Alux repairs and services almost all solar, mechanical and fire protection Mechanical security and fire protection. We are experts in our own products, but you are always welcome to contact us with an inquiry and a price estimate for repair and service regardless of brand.

Contact our service team:

Service inspection

Wind conditions, dirt and pollution, etc. affect your mechanical products and can lead to a significantly reduced lifespan and downtime. To ensure longevity and avoid costly repairs, these effects must be addressed on an ongoing basis. Book a service check-up and prevent repairs from happening.

Service agreement

With a service agreement, we help you ensure the lifetime of your products - and service your products when the time is right. This provides you with a wide range of financial and operational benefits, as well as helping you to comply with the statutory annual inspections for fire protection or roller doors.

Repair

In the event of an accident, we can respond wherever and whenever help is needed in Denmark. Should the problem be acute, we have our trained fitters and network of cooperation and service partners ready to take on tasks large and small. We have people on the phone around the clock.

Thorough and ISO 9001:2015 certified installation, service
and repair that meets regulatory requirements

Selection of our services

 

Sun protection

  • Inspection of solar shading solutions

  • Repair of solar shading solutions

  • Replacement of awning arms, fabrics and motors

  • Adjusting awnings and other sun protection

  • Repairing external blinds from faber

Mechanical Mechanical security

Mechanical fire protection

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Alux 24h - everything handled within 24 hours

Alux is a service company, and 24h is our service promise to our customers. 24h means that we always help you within 24 hours. All inquiries are answered within 24 hours, and should an accident occur, we are ready with a solution within 24 hours, and usually much faster.

Call and order a repair
 

ISO 9001:2015 certified service 

Every part of Alux is ISO 9001:2015 certified. To ensure our customers the best service and quality, our products are certified to the highest European standards and the company is certified by the ISO 9001:2015 quality management system for sales, service, production and installation.

Download certificate
 

Service manuals

We have compiled a wide range of tips and guides on how to set, adjust and best care for your Alux products to ensure a long lifespan. In the short term, proper maintenance will save you service visits and, in the worst case scenario, downtime and repairs.

  • Mounting and adjusting the Somfy Eolis 3D shake sensor

    See more

  • Mounting and adjusting the Somfy Eoli wind sensor

    See more

  • Changing the battery of the Somfy Situo IO or RTS remote control

    See more

 

Alux offers emergency repairs, fixed service agreements and everything in between

At Alux, you have several options. If a problem arises with a Rolling Grille or an awning, we will work with you to make an agreement for repair.

In most cases, we can respond to urgent issues and resolve them the same day or within a few hours. Non-urgent issues are resolved by appointment, so the repair can take place when it suits you best.

You can also choose to take out a service agreement so that service is carried out at regular intervals and you can quickly get help around the clock when needed. A service agreement can include different points depending on your needs, and it can be financially beneficial to take out a service agreement, for example, for a Rolling Grille in a store where it is important that the grille works every day in order for the store to open. Regular servicing of such solutions can save you from expensive repairs later on.